TERMS AND CONDITIONS

This site is operated by Zombeans Coffee Shop, a single proprietorship registered to Mark Torres Hibionada and trading as Zombeans, a coffee shop in San Carlos City, Negros Occidental, Philippines.

• DTI Business Name No. 5606368
• Registered address San Julio Subdivision, Nangka St, Barangay 2, San Carlos City, 6127 Negros Occidental
• Email zombeanscoffee@gmail.com
• Phone 0918 605 6360

You can order for dine-in, pickup, or delivery. Menu items, prices, and availability are shown on the site and can change without notice. What you see at checkout is what applies to your order.

When you submit an order we give you an order code (for example ZB-XXXXXX) and a tracking page. That confirms we received the order; it is not yet our acceptance of it. Your order is accepted once our staff mark it as confirmed and begin preparing it.

We may decline or cancel an order before preparation, for example if an item has run out, the delivery address is outside our service area, the store is closing, or we cannot verify your payment. If we decline an order you already paid for online, we refund it in full.

All prices are in Philippine pesos and include any applicable taxes. Delivery orders add a delivery fee based on the distance to your address; the exact fee is shown before you confirm.

You can pay with cash at the counter, or online through our payment processor, PayMongo. Online payment methods may include GCash, Maya, QR Ph, and payment cards, depending on what is enabled at the time. Card and e-wallet details are entered on PayMongo's secure checkout, so we never see or store your full card number.

Online orders that are not paid within the window shown at checkout are released automatically so the items go back on sale.

For pickup and dine-in, we hold your order at the counter and notify you when it's ready. Please collect it within our operating hours (Mon-Fri 8 AM - 8 PM · Sat-Sun 8 AM - 9 PM).

Delivery is available only within our published service radius around the store, and only during operating hours. You are responsible for giving us a complete, reachable address and a working phone number. If our rider cannot find you, cannot contact you, or is refused entry after a reasonable wait, the order may be treated as delivered and no refund will be due.

Any delivery time we show is an estimate, not a guarantee. Traffic, weather, and order volume all affect it.

Food is prepared to order, so cancellation is only possible before preparation begins. Our full policy, including how to report a problem and how refunds are processed, is in our Return and Refund Policy.

You may create an account to track orders, save addresses, and reorder. Keep your login details to yourself; you are responsible for orders placed through your account. Tell us immediately at zombeanscoffee@gmail.com if you think someone else has access to it.

We may suspend or close an account that is used for fraud, abuse of our staff or riders, repeated refused deliveries, or anything unlawful.

Our kitchen handles milk, eggs, nuts, soy, gluten, and other common allergens, and we cannot guarantee any item is free of cross-contact. If you have a food allergy or intolerance, please talk to our staff before ordering rather than relying on the menu description alone.

Please don't place fraudulent or fake orders, interfere with the site, attempt to access accounts or data that aren't yours, or scrape or copy our content for commercial use. The Zombeans name, logo, photography, and site content belong to us and may not be reproduced without permission.

We try to keep the site running and our information accurate, but we don't promise it will always be available or error-free. Ordering may be unavailable while the store is closed or during maintenance.

To the fullest extent Philippine law allows, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Act of the Philippines (RA 7394) or any other right that cannot legally be waived.

How we handle your personal information is explained in our Privacy Policy.

We may update these terms as our menu, service area, or payment methods change. The version published here when you place an order is the one that applies to it. The "last updated" date at the top tells you when we last revised this page.

These terms are governed by the laws of the Republic of the Philippines, and the courts of Negros Occidental have jurisdiction over any dispute. Before going that far, please contact us. Most problems are sorted out the same day. Our complaint and dispute process is set out in the Return and Refund Policy.

Questions about these terms? Reach us at zombeanscoffee@gmail.com, 0918 605 6360, or @ZombeansOfficial on Facebook. We're reachable during store hours, Mon-Fri 8 AM - 8 PM · Sat-Sun 8 AM - 9 PM.